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Verotel Customer
Support
1. Cancellation of your subscription
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If you would like to cancel your membership or subscription
you previously purchased with Verotel and you wish not to
be billed again, please login to http://cancel.verotel.com
2. Lost your usercode / passcode
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If you have lost your usercode, passcode, or both, you can
easily request them online! Please go to http://www.verotel.com/lost_passcode.html
Enter your email address and your usercode and passcode
will be emailed immediately!
3. If your codes or username/password do not work
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If you are provided a 'usercode' and a 'passcode' then enter
these codes as 'username' and 'password' when the pop-up box
appears.
If the codes still don't work then please send us a detailed
email to livesupport@verotel.com
and include in this email:
* your usercode or username
* your email address
* the website where you purchased the codes
Please mention that your codes or your username/password are
not working and we will correct them as soon as possible!
4. My transaction is DECLINED
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If you are a new Verotel customer and you receive 'Your credit
card is DECLINED' when you want to sign up for the website
of your choice, then please check the following:
a. did you fill out all the fields in the order form?
b. did you enter the correct expiration date?
c. did you leave any spaces or dashes in your credit
card number or phone number?
d. did you use your home phone number as the phone number
entered?
e. did you enter your complete email address?
f. did you fill out the correct address and cardholder information?
g. are you currently in the country where your credit card
was issued?
h. do you have sufficient funds in your credit card account?
If all your answers are YES on above questions, please visit
our live chat support. We can help you out instantly and solve
the problem online in a one-to-one chat session.
http://chat.verotel.com/helpdesk01.html
Due to security reasons you are only able to do a transaction
once per 10 minutes. So please wait at least 10 minutes before
submitting your information again.
5. All other questions
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Please send us a detailed message by email to livesupport@verotel.com.
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