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LOGIN
PROBLEMS
NOTE TO ALL MEMBERS: DO NOT BOOKMARK
OUR MEMBERS AREA.
New security measures in place at our site prohibit visitors
from directly accessing our members area from its URL. You
can only access our members area from any of the 'Members'
links found throughout our site.
DO
NOT ASK FOR A REFUND IF YOU ARE HAVING ACCESS PROBLEMS.
Please identify your problem and try the solutions below before
contacting us for help. If none of them work for you then
email
us. We have a 99% success rate in resolving customer access
problems so we're confident we'll be able to help you too.
Please identify your problem:
- We're
sorry, but this username (your
username)
is currently restricted from access
It means your username had tried to access our members
area from too many differen't ip's (computer locations)
in one day. As a security precaution from shared passes
your account has been temporarily disabled. Please try again
after a day or two and make sure your pass has not been
shared with anyone (you should run a thorough virus check
on your computer if you're sure you didn't personally give
out your pass).
We can provide you with your access logs specifying exactly
each time your username logged into our members area along
with the ip address it came from. Just email
us with your username so we can look up your
account.
- We're
sorry, but this computer address (your
ip address)
is currently restricted from access
You've
exceeded the maximum number of login attempts that can be
made in a 1 hr time period from a single IP address. Please
try to login again after an hour.
Or if your internet service provider dynamically generates
ip addresses to you (gives you a different one each time
you connect to the internet; such as aol), the one they
gave you was probably flagged/blocked. You can try signing
off the internet then connecting again (perhaps this time
given a new ip) and again logging into our members area.
If you continue to experience problems after an hour from
your last login attempt and your ip address does not change
each time you reconnect to the internet, please email
us and be sure to include your username and ip
address.
- I
keep getting the error message: "Invalid login. Please
try again."
You may
have mis-typed your login information. Both your username
and password are CASE SENSITIVE and need to be entered exactly
as given. Please make absolutely sure you're entering your
correct pass before contacting us. If you've forgotten your
pass you may retrieve it here.
Another possible and VERY COMMON reason may be that
your account has expired. Please check your subscription
receipt for details of when your pass is meant to expire
(for non-recurring subscriptions). If you are a recurring
subscriber it is possible that your credit card on file
has expired causing your subscription to expire because
we've been unable to rebill you or you may have cancelled
your membership at some point.
- I
get the error message: "We're sorry, but this login
session has expired"
You've exceeded the number of times a user can attempt login
during a given session. You were probably entering the wrong
pass and/or Captcha and then the system locked you out temporarily.
You should try again later (from our login page at: http://www.unclesickey.com/login),
making sure you're entering all your info correctly including
the Captcha.
*If
you're NOT seeing the Captcha field then you should
try using Internet Explorer and making sure you're enabling
Java, javascript, activex and/or adding 'unclesickey.com'
to your list of trusted sites. You'll need to adjust your
browser settings if you're not seeing the Captcha box.
Click here for
a sample graphic of the login page you should be seeing.
*If
you DO see the Captcha and you're entering it correctly
along with your pass, you could try signing off your internet
connection, then connecting again and trying to log into
our members area.
*AOL Users who experience problems should try using
Internet Explorer.
- I'm
not seeing the Captcha field
*If
you're NOT seeing the Captcha field then you should
try using another browser (IE, Firefox, Chrome, Safari,
etc) and making sure you're enabling Java, javascript, activex
and/or adding 'unclesickey.com' to your list of trusted sites.
You'll need to adjust your browser settings if you're not
seeing the Captcha box. Click
here for a sample graphic of the login page you should
be seeing.
*AOL
Users who experience problems should try using Internet
Explorer.
- The
Captcha field does not change each time I visit or refresh
the login page
The randomly generated Captcha should change each time you
visit or refresh the login page in order for you to successfully
access our members area. If it doesn't, it could be because
you're viewing a cached (old version) of our login page.
To fix this problem follow the steps below under "I'm
not seeing any of the new updates mentioned on the news/forum".
- I
get the "Forbidden" or "Not Authorized"
error message
If you're sure your membership has not expired and that
you are entering ALL THREE codes (username, password, and
randomly generated Captcha) correctly on our login page,
then please email
us your ip address along with your
usercode so we can check to see if it's been blocked.
- I'm
not seeing any of the new updates mentioned on the news/forum
Clear your browser cache. Your browser may be viewing
a cached (old version) of our site. To fix this problem
in IE, go to "Tools" in your menu.. then "Internet
Options"... under "Temporary Internet files"
click on the "Settings" button.. and where it
says "Check for newer versions of stored pages:"
make sure "Automatically" is selected. Then go
back to unclesickey.com and refresh your browser and try again.
You may have to close your browser and open it again. Similar
steps may be necessary for Netscape and AOL users.
- Every
time I try to log in, I get redirected to the login page
repeatedly
Please make sure your browser is accepting cookies from
unclesickey.com (see suggestions above).
If
this still doesn't resolve your problem,
Try using
a different browser (IE, Firefox, Chrome, Safari, etc).
If the problem doesn't occur in another browser for you,
then atleast we know it's an issue with your browser settings.
If this still doesn't resolve your
problem,
Please make sure your anti-virus/firewall software isn't
interfering in the connection between us and you.
-
USE NEWER WEB BROWSERS
Older browsers
(Internet Explorer / Netscape) may not have the current
technology needed to identify your membership status.
It is best to use web browser versions 4.x and higher.
The type of browser you are currently using is:
WebTV
Browsers may not work properly with all features.
It does not fully support browser technologies.
AOL Browsers may not work properly with all
features. While connected, we suggest minimizing the
AOL window and opening an external (separate) web browser.
Since you are already connected to your AOL account, the
external browser will use this Internet connection to access
the web. If you must use the AOL Browser, please
download & install the latest version.
We suggest downloading & installing the latest version
of Internet
Explorer.
If
you are trying to access this site illegally
The current time and date is:
Thursday, 17-May-2012 15:58:27 CDT
Your IP Address is:
38.107.179.233
We will contact your isp if it is determined that you are
trying to illegally hack into our site. Why risk getting in
trouble when you can join legally for just $14.95/month
membership? Click here to join now.
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